Job Description

Account Specialist-1-year Contract

North Palm Beach, FL

**Must be within a drivable distance**

**Must be a US Citizen or Valid Green Card Holder**

**No 3rd Party or C2C Firms**

Your Day-to-Day:

• Coordinate the collection and organization of resiliency data for natural catastrophe modeling projects.
• Manage the flow of construction documents between engineering teams and insurance brokers.
• Facilitate communication across internal teams and external partners to ensure accurate documentation and data sharing.
• Review and record resiliency-related information into the company’s Statement of Values (SOV).
• Track project progress and maintain documentation to support modeling and risk assessment efforts.
• Provide full account management support to business, commercial, industrial, national, and/or government customers.
• Handle customer requests and complaints, interface with vendor partners and management to resolve issues.
• Perform additional customer support tasks such as claims processing, contractor invoice handling, enrollment, billing, and fulfillment.
• Work independently to manage timelines, follow up on outstanding items, and ensure data accuracy.

Who You Are:

As a successful candidate, you will bring the following to the team:

• Proficiency in Microsoft Excel, including functions such as XLOOKUP, VLOOKUP, and Pivot Tables .
• Familiarity with Google Earth Pro or GIS tools for site analysis and data visualization.
• Strong organizational and project management skills with the ability to work independently.
• Excellent attention to detail and ability to manage multiple streams of information.
• Experience in data analysis or working with large datasets is a plus.
• Effective written and verbal communication skills for cross-functional collaboration.
• Minimum of 2+ years of experience in a relevant field (e.g., customer service, sales, customer accounting, claims, or revenue recovery).
• High school diploma or equivalent required.

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