The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Position Responsibilities include utilizing business acumen to measure, analyze and diagnose business trends and implement improvement plans; driving guest-centric programs to meet and exceed sales targets; leading with an Omni Channel sales mindset; supporting Pet Care Center execution, training, communication and implementation of company initiatives; processing register transactions to create great guest experiences; recruiting, hiring, training, coaching, and managing performance of team members; ensuring effective scheduling; promoting a positive leadership culture; managing replenishment and brand standards; modeling inspiring leadership; promoting safety; fostering a collaborative culture; prioritizing talent development; and engaging as a brand representative. Education and experience requirements include a high school diploma or equivalent, 2+ years management experience preferred, valid driver's license, proficiency in communication and computer skills, and strong guest service aptitude. The role involves supervising multiple team members, working closely with Vetco and Vet Hospital guest strategies, and requires weekend availability and some physical activity including lifting up to 50 pounds. Petco is an Equal Opportunity Employer committed to diversity and inclusion.
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