Job Description
Job Description We are looking for an amazing Contact Center Media Projects Specialist to fill this role, which is based remotely. The Specialist, Contact Center Media Projects, plays a critical role in supporting the organization's global training and communication strategy by producing and managing media content that enhances learning and engagement. This role ensures media projects are aligned with business objectives and deployed consistently across shore-based operations.
Here is a summary of what Princess is looking for in its Specialist, Contact Center Media Projects. Is this you?
Responsibilities - Create engaging and high-quality video, audio, and multimedia content that supports training initiatives and enhances agent learning experiences.
- Develop and design visual and written materials (e.g., instructional guides, infographics, eLearning modules) to support training efforts, ensuring clarity and consistency in messaging.
- Utilize video editing software to edit and produce professional-quality video content, ensuring that the final product aligns with training goals and brand standards.
- Partner with training teams, leadership, and subject matter experts to identify content needs, develop training strategies, and integrate multimedia into the broader curriculum.
- Oversee multiple media projects from inception to completion, including scheduling, production, and ensuring timely delivery of final materials.
- Assess the effectiveness of media materials and training collateral by gathering feedback from agents and stakeholders, making revisions as needed to improve clarity, engagement, and outcomes.
- Keep an organized library of all multimedia assets, ensuring content is regularly updated to reflect process changes, product updates, and industry trends.
- Stay informed on emerging technologies and best practices in multimedia production, including video editing software and interactive content, to ensure training materials are innovative and impactful.
Requirements - Bachelor's degree in Instructional Design, Education, Communications, Media Production, or a related area
- ATD, Articulate, and PMP certifications are a plus.
- 2-5 years of experience in instructional design or training development
- Experience working in a contact center environment is preferred
- Experience in multimedia content creation (videos, eLearning, job aids)
- Proven background in project coordination.
What You Can Expect - Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
Our Culture... Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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