Job Description

Job Description

Job Description

Position Function:

Under the general direction of the Director of Talent Management & Development and the Training Supervisor, designs, develops, facilitates, and coordinates a variety of training and development programs to include tracking and reporting results. Assists with projects and programs that support organizational effectiveness, organizational performance, and leadership development.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Designs and develops training and development programs in the following areas:

• Operations and Compliance
• Sales and Service
• Bank Secrecy Act
• Product Knowledge
• Credit and Lending
• Professional Development
• Leadership and Management
• Customer Service Center

Facilitates training and development sessions in the following areas:

• Operations and Compliance
• Sales and Service
• Bank Secrecy Act
• Product Knowledge
• Credit and Lending
• Professional Development
• Leadership and Management
• Customer Service Center
• Other as assigned (such as New Hire Orientation)

Coordinates and maintains the following:

• Training Approval Requests
• Incoming calls, emails, and daily mail
• Courses and training records within the Learning Management System (LMS)
• Tuition Reimbursement Requests
• New notary applications and renew commissions
• Training Room and Equipment Reservation Requests
• Support for Internal and External Leadership and Management programs (i.e. administrative duties such as creating materials and recording sessions)
• Vendor Invoices (i.e. receiving and submitting for payment)
• Supplies for offices and programs
• Annual Training Calendar
• Marketing of trainings courses
• Requested reports for training metrics

Minimum Qualifications:

Education:

• H.S. Diploma or GED equivalency required.

Experience:

• 3+ years of of professional/technical job-specific experience required.
• 2+ years of branch or course development experience preferred.

License/Certification:

• Valid Driver's License with a clean abstract and be able to travel to the neighbor islands when necessary required upon hire.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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