Job Description

Insight Global is looking for a Fulfillment Coordinator (Customer Service) to support one of our top Toy Manufacturing and Entertainment clients. This is an 8-month contract position with a hybrid work schedule (4 days a week onsite, 1 day remote). The hourly compensation for this role is $22-24/hour depending on years of experience.

As a member of the Customer Service team, you will function as an integral part of a global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment.

Responsibilities:

• Serve as Primary contact for retailer accounts and Sales Managers in all communications.
• Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
• Enter and maintain accurate pricing and toy specifications.
• Establish and maintain customer profiles in the order management system to ensure order processing meets customer requirements.
• Maintain proper Dating Terms and Promotional Programs on all purchase orders.
• Research and resolve domestic and direct import order and shipment problems.
• Monitor special orders to ensure timely delivery of product for advertisements, events, and other customer promotions.
• Provide timely and accurate item, order and shipment information to customers, Sales team, and management for use in planning, scheduling and forecasting.

Qualifications:

• Associate’s degree in business or equivalent experience.
• 1+ years' experience in a customer support role.
• Demonstrated growth mindset by staying curious, and continuously learning, embracing challenges, and improving.

If you're interested in this position, apply today!

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