Job Description

Join our dynamic team as a Customer Service Representative, where you'll be the heartbeat of our customer experience. In this pivotal role, you'll collaborate closely with sales and management, delivering exceptional service and ensuring customer satisfaction every step of the way. You'll also play a key role in supporting general office operations and contributing to the overall success of multiple departments.

Essential Functions:

•  Distribute, forward, or answer customer faxes, emails, and web inquires accordingly
• Update customer portals as needed (e.g. open order reports, expedites, pull in/push outs, renew tokens etc.)
• Manage web order activity by review of daily order confirmations and the action of reallocations, expedites, cancellations, return authorizations, etc.
• Work customer open order reports. Review pull in/ push out requests. Advise accordingly.
• Coordinate vendor expedites/ communications with the purchasing team.
• Expedite or change schedule of an item on a sales order (accelerated schedules only)
• Send customers C of C or packing slips if requested
• Complete customer surveys/forms
• Review daily UPS notifications and advise sales of any updates
• Prepare and mail form letters, line cards and other related documents
• Answer central telephone system and direct calls accordingly
• Receive the public and answer questions, in person and by telephone; respond to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department
• Various office work, (e.g. daily attendance, ordering calendars, ordering food, sending flowers etc.)
• Assume additional responsibilities as requested by management

Required Skills and Abilities:

• High School diploma or equivalent preferred
• Two years of customer service experience preferred
• Good organization skills
• Attention to detail
• Accurate typing and Data Entry skills
• Accurate filing skills.
• Able to multi-task
• Good inter-personal skills
• Able to work in a fast-paced department

Physical Requirements:

• Hand dexterity ability (ability to operate telephone, computer)
• Ability to sit for extended periods of time

Work Authorization:

Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

EEO Statement:

Peerless is committed to the practice of providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, sexual orientation, political belief, marital status, veteran or military status, age, disability, religion, creed, alienage, national origin, citizenship, domestic violence victim status, genetic predisposition or any other protected characteristic under applicable law.

Compensation: $20.00 - 22.00 per hour

Hours : Monday-Friday: 8:00 am- 4:30 pm (eligible for remote work Mon/Fri)

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