Job Description

Job Description

Job Description

PLEASE ONLY APPLY TO THIS POSITION IF YOU HAVE EXPERIENCE MANAGING MILTI-UNIT OPERATIONS IN THE RESTAURANT BUSINESS

• Accountable for leading multi-unit restaurant operations leadership in driving same store sales and EBITDA goals in alignment with the company strategic plan. Partners with operations leadership to align goals with above restaurant leadership on execution of such plans.
• Coaches District Managers on Profit and Loss statements; provides guidance and corrective action on labor, food, waste and other controllable measures on a periodic basis. Provides coaching to Restaurant General Managers on inventory control, local store marketing, on premise and off premise order production and delivery in support of sales growth and the strategic plan. Responsible for territory reporting and administrative processes.
• Accountable for ensuring operations leadership adheres to company standards, systems, policies and procedures. Ensures District Managers comply with company policies and procedures on employee safety, food safety, brand standards, cash handling, facility maintenance, staffing levels, Federal, State and local employment laws and regulations. Coaches and trains leadership on standards and redirects as necessary.
• Accountable for effective leadership development of Restaurant General Managers in support of the strategic plan. Responsible for the growth and development of the internal and external talent within defined territory. Executes performance management systems and processes in support of building a talent pipeline. Responsible for ensuring certified training locations are maintained in define territory. Collaborates with People Business Partner to ensure units adhere to federal, state and local laws and regulations. Ensures employee relations matters are investigated and resolved in a timely fashion. Establishes the company culture in alignment with core values in order to build management retention.
• Accountable for coaching Restaurant General Managers and operations leadership in solving guest relations matters and concerns. Provides training and resources to Restaurant General Managers to ensure complete guest satisfaction. Responsible for ensuring guest satisfaction scores meet or exceed brand standards.
• Ensures that Feed-back from customers is properly managed. Also makes sure that the goals associated to customer reviews or surveys are met.
• Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all Above Store Leadership and their assigned representatives.

Requirements:

• Education Bachelor’s degree in Marketing, Business or related field preferred or equivalent experience in Restaurant Management. ServSafe Certification required.
• Professional Experience 5 years Restaurant Management Experience; 5 year in a Multi-Unit Leader role or equivalent experience and education.

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