EHR Helpdesk Analyst 3rd Shift-12 month REMOTE contract- Also 12 month contract 2nd Shift Job at Professional Search of the Carolinas, Raleigh, NC

NENQSldDQWtsSVZ1NHMxQTFLRUN1Z0RvcXc9PQ==
  • Professional Search of the Carolinas
  • Raleigh, NC

Job Description

MUST BE AN US CITIZEN living in the Eastern Time Zone

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.
Employment Type: Contractor
Salary: $ 40.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors, Night shift, Afternoon shift,

Similar Jobs

Robertson, Anschutz, Schneid, Crane & Partners, PLLC

Entry Level Legal Assistant Job at Robertson, Anschutz, Schneid, Crane & Partners, PLLC

 ...full-service law firm that is fully dedicated to meeting the legal and operational needs of the financial sector,...  ...committed to expanding by adding talented, energetic and driven entry level legal assistants and paralegals that are committed to his/her/their growth.... 

3E

Senior Product Go-To-Market (GTM) Manager, Product Stewardship (Bethesda) Job at 3E

 ...powerful, data-driven solutions and reimagining how organizations can work smarter, faster, and more sustainably. As our Senior Product Go-To-Market (GTM) Manager for our Product Stewardship portfolio, you wont just support product launches youll shape how they... 

Mint Landscapes LLC

Landscape Maintenance Crew Technician Job at Mint Landscapes LLC

 ...espacios al aire libre. Actualmente, estamos buscando Tcnicos de Mantenimiento de Paisajes dedicados y confiables para unirse a nuestro...  ...y capacitacin a aquellos que demuestran una fuerte tica de trabajo y creatividad. Responsabilidades Cortar csped utilizando... 

Zelis Healthcare Inc.

Director, Sales Enablement & Go-to-Market Strategy (Boston) Job at Zelis Healthcare Inc.

 ...Position Overview We are seeking a dynamic and commercially minded Director of Sales Enablement & Commercialization to accelerate our go-to-market effectiveness. This pivotal role is designed for a professional who began their career in quota-carrying sales, understands... 

Third Party CS

Customer Service Representative Job at Third Party CS

 ...Description The customer service representative will be responsible for answering client...  ...Answer and manage incoming calls, emails, chats, and/or interactive voice response...  ...hours Remote Position(s) available (work from home) Benefits Health Insurance (dental...