Job Description

Overview ENTRY-LEVEL CABLE SALES AGENT (FULL-TIME) – We are looking for sales representatives to support consumer and business outbound sales programs for commercial clients. In this role, you will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, and provide customer information on client products and services. This is an excellent opportunity to start your career with industry-leading training and advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information; coordinate with other departments to resolve issues as applicable. Utilize systems and technology to complete account management tasks. Accurately document and process customer orders in appropriate systems. Follow all required scripts, policies, and procedures. Comply with requirements surrounding confidential information and personal information. Escalate customer issues to the appropriate staff and managerial for resolution as needed. Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes. Adhere to all attendance and work schedule requirements. Qualifications Must be 18 years of age or older. High school diploma or equivalent. Excellent organizational, written, and oral communication skills. The ability to type swiftly and accurately (20+ words per minute). Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Basic understanding of Windows operating system. Highly reliable with the ability to maintain regular attendance and punctuality. The ability to evaluate, troubleshoot, and follow-up on customer issues. An aptitude for conflict resolution, problem-solving, and negotiation. Must be customer service oriented (empathetic, responsive, patient, and conscientious). Ability to multi-task, stay focused, and self-manage. Strong team orientation and customer focus. The ability to thrive in a fast-paced environment where change and ambiguity are prevalent. Excellent interpersonal skills and the ability to build relationships with your team and customers. Preferred (Not Required) One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. State or Federal work experience. Compensation & Benefits Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, including paid time off, health benefits, retirement savings, disability and life insurance, supplemental insurance, career growth, paid training, and a casual dress code. Benefits vary by location. About the Employer MCI helps customers take on their CX and DX challenges differently, providing BPO, IT services, and related solutions. Our family of brands includes Mass Markets and other subsidiaries. This job description is not an employment contract. The employer may revise the description at any time and may terminate employment at will. Equal Opportunity Employer All aspects of employment at MCI are based on merit and qualifications. MCI prohibits discrimination and harassment based on protected characteristics. MCI will consider qualified applicants with criminal histories in accordance with laws. #J-18808-Ljbffr Mass Markets

Job Tags

Similar Jobs