Job Description

Overview Entry-Level Cable Sales Agent (Full-Time) at MCI – Wichita, KS. This role involves supporting consumer and business outbound sales programs for commercial clients, making outbound calls to prospects and customers, acquiring new customers, upselling existing ones, and providing customer information on client products and services. We offer industry-leading training and opportunities for advancement, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Location: Wichita, KS Responsibilities Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience Be a confident, fully engaged team player who brings a positive and enthusiastic outlook to work Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Document and process customer orders accurately in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and stay up-to-date on program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Conditions of Employment Must be authorized to work in the country where the job is based Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; offers contingent on results Must be willing to submit to drug screening; offers contingent on results Compensation & Benefits What You Can Expect From MCI Starting compensation is based on experience; competitive benefits and incentives to support and reward team members Paid Time Off (PTO) and paid holidays Incentives & Rewards: contests with cash bonuses and prizes Health Benefits: medical, dental, and vision coverage after 60 days (MEC plans after 30 days; options vary by location) Retirement Savings, Disability Insurance, Life Insurance, Supplemental Insurance Career Growth: focus on internal promotions and advancement opportunities Paid Training and a team-engaged work environment Casual Dress Code Note: Specific benefits may vary by geography. About MCI MCI helps customers take on CX and DX challenges with industry-leading solutions and services, including business process outsourcing, IT services, and related staffing and professional services. MCI employs 10,000+ people across multiple brands and locations. Disclaimer: This job description provides a general overview and is not all-inclusive. The employer reserves the right to revise the description at any time. This description is not an employment contract. #J-18808-Ljbffr MCI

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