Job Description

Job Description

Job Description

The FRAI is a Tier 1 position in the Forensic Review Department. FRAls are responsible for completing non-violent, non-time-sensitive, and less complex reviews. This position requires strong attention to detail and critical/situational thinking skills. Written and verbal communication skills are a must, as this position requires frequent collaboration with clients, law enforcement, and peers. At times, FRAls may be required to complete more complex, time-sensitive, and/or non-violent priority requests if the team or department needs a call, or if opportunities arise to gain/showcase additional skillsets.

Essential Job Functions :

• Review, interpret, and resolve video surveillance footage for reported incidents, including criminal & nuisance activity. Focus on non-violent, non-time-sensitive, and less complex requests, including quickets.
• Keep detailed, professional notes of observations, processes, and communication within requests and time record entries.
• Write a concise, detailed summary of reported incidents- may include car details, description of individuals, or time of activity.
• Compile video footage and/or still images into a completed product for clients and law enforcement.
• Regularly communicate with clients and law enforcement, written and verbal.
  1. Phone calls are expected in most reviews.
• Interdepartmental collaboration and problem solving.
• Participate in regular 1:1 meetings with the team supervisor.
• Submit camera image quality concerns through the provided platforms.
• Regularly monitor personal work email and chats for company correspondence
• Answer incoming calls.
• Maintain performance metrics consistent with averages for like positions, including:
  1. Average hour per review
  2. Average hour per draft check
  3. Average number of events per week
• Other tasks as assigned.

Job Skills and Requirements :

• Bachelor’s degree preferred.
• Must have exceptional written and verbal communication skills.
• Proficient analytical and critical thinking skills.
• Basic knowledge of video and photo editing software preferred.
• Proven work history that indicates an ability to work well with others and independently.
• Customer service experience

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