Job Description

Chargeback Analyst/Fraud Payment Analyst (Hybrid) in Draper, Utah :

🔍 We're Hiring: Chargeback Analyst / Fraud Payment Analyst (Hybrid)

📍 Location: Draper, Utah, 84020

💼 Type: Full-Time (Monday–Friday, 9 AM – 6 PM CST)

🏢 Hybrid Schedule: In-office Tuesday–Thursday

⏳ Duration: 6-month contract with strong potential for extension

💰 Pay Rate: $25–$27/hour

💡 About the Role:

Are you passionate about tackling fraud and protecting payments? Join a high-performing Payment & Risk Operations team that is committed to excellence and accuracy. As a Chargeback Analyst , you'll play a key role in identifying disputes, managing chargebacks, and ensuring seamless transaction integrity — all while communicating with customers and collaborating cross-functionally.

🛠️ What You’ll Do:

• Investigate and process Issuing Chargebacks (Outgoing Disputes)
• Handle Merchant Disputes (Incoming Disputes), including writing representment letters
• Communicate with customers via email and phone to gather necessary documentation
• Meet strict dispute resolution deadlines and maintain milestone tracking
• Manage accurate data entry for chargeback records and reports
• Collaborate with internal teams to solve payment discrepancies

🎯 What You Bring:

✅ Must-Have:

• 2+ years of chargeback experience (either on issuing or acquiring side)
• 2+ years of customer service experience
• Ability to handle customer calls and communicate effectively
• Background in payment services
• Bachelor’s degree in Finance, Accounting, Economics, or related field

💼 Nice to Have:

• Experience using Google Sheets and Microsoft Excel
• Strong data analysis and investigative skills
• Ability to independently solve complex transaction issues
• Exceptional attention to detail and critical thinking

📈 Why Join Us?

• Opportunity to gain deep insight into the payments and fraud prevention space
• Work with a collaborative, expert team that values initiative and accuracy
• Hybrid flexibility with in-office support and work-life balance
• High likelihood of contract extension based on performance

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.

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