Hotel Front Desk Agent Floater (7am-3pm, 3pm-11pm, 11pm-7am) Job at Tru by Hilton McKinney, Mckinney, TX

NlNuSldpWWprWVJ1NThoTzE2QUV0Z1hyb1E9PQ==
  • Tru by Hilton McKinney
  • Mckinney, TX

Job Description

Job Description

Job Description

We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!!

Full Job Description

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greets, checks in, and assigns rooms to guests
  • Promptly and effectively deals with guest requests and complaints
  • Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
  • Assists sales and marketing efforts as directed by General Manager
  • Handles confidential information with high integrity
  • Maintains accurate cash, accounting, and reservation records
  • Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
  • Answers guest inquiries about area attractions, hotel services, directions or reservations
  • Conducts wake up calls as requested
  • Records pertinent guest information and issues in log book for opening managers review
  • Keeps communal areas and lobby clean
  • Assists breakfast hosts in replenishing food or supplies and cleaning as directed
  • Assists with laundry as directed
  • Follows company policies and procedures
  • Other duties as assigned by supervisor or management

QUALIFICATIONS :

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred.

Working Conditions:

  • May be required to work nights, weekends, and holidays.
  • Will be required to work in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: Based on experience

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed

Experience:

  • Hotel Experience: 1 year (Required)
  • Customer Service: 1 year (Required)

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like PEP
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

Benefits

Hilton Employee Discount after 60 days

Job Tags

Holiday work, Full time, Part time, Work experience placement, Shift work, Weekend work, Day shift, Monday to Friday,

Similar Jobs

MedQuest Associates LLC

MRI Technologist PRN Job at MedQuest Associates LLC

Overview: PRN MRI Technologist MedQuest Imaging | Columbia, SC Are you an experienced MRI Technologist looking for flexibility, premium pay, and a supportive outpatient setting? Join our team at MedQuest Imaging in Columbia, SC, where we combine top-tier imaging with... 

The Agency

Interior Designer Job at The Agency

 ...simultaneously and have experience with commercial project types. This is an Interior Designer III position, reporting directly to Senior Interior Designer and higher. Responsibilities Assist in developing reports, proposals, and other documents to project teams and... 

eBryIT, Inc.

Courier Driver Job at eBryIT, Inc.

 ...Job Description: eBryIT Inc. is in need of a W2VHE Courier Driver to assist with delivering and picking up computer equipment. Job...  ...DRESS CODE: ( Business Casual ) As an eBryIT-certified Independent Contractor, you must adhere to the following professional standards... 

Crothall Healthcare

PATIENT TRANSPORTER (FULL TIME) Job at Crothall Healthcare

 ...Job Description Job Description We are hiring immediately for a full time PATIENT TRANSPORTER position. Location : OU Children's Hospital PT - 1200 Everett Drive, Oklahoma City, OK 73104. Note: online applications accepted only. Schedule : Full time schedule... 

Raytheon

Principal Software Engineer (Onsite) (State College) Job at Raytheon

 ...citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: TS/SCI with Polygraph At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms...