Job Description

Claims Special Servicing Role

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This position resides in the Claim and Servicing Operations department of AAC, and primary responsibilities will include claims special servicing responsibilities such as OFAC review, billing reconciliation, claims operational support reporting oversight, claims audit reviews for retail and specialty lines products. This role provides an exciting opportunity to also handle claims for the Retail and specialty lines products in the AMEX Assurance Co. Insurance portfolio on an as needed basis.

Your duties may include but are not limited to:

• Investigation of policy and product information by using tools available.
• Maintaining state compliance for reporting, Medicare, insurance claims and audit functions relative to the AAC claims team.
• Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions.
• Researching claims operational report data for compliance and regulatory adherence.
• Compliance process mapping, testing and reporting.

This position requires previous insurance experience. This is currently a hybrid position. This position is currently based in Phoenix, AZ and the ideal candidate will work at least 3 days onsite / 2 days remotely. The hours of operation are: Monday - Friday - 6:00am - 5:00pm, with rotational weekends.

Minimum qualifications:

• Customer first principles demonstrated through excellent verbal, written and interpersonal communication skills.
• Passion for exceptional service.
• Strong phone skills.
• Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow.
• Ability to demonstrate initiative with minimal supervision to drive results.
• Strong problem-solving skills, time management and organizational skills.
• Superior level of accuracy and attention to detail.
• Strong proficiency in PC skills, including MS Word and Excel.
• 1 year of insurance or customer service industry.
• A current Claims Adjuster License is a plus.
• If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training.
• Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam.

Salary Range: $26.20 to $43.87 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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