Job Description

Hotel Linen Processor

Process all soiled hotel bed linens, terry and food and beverages linens by operating all laundry/dry cleaning machinery in accordance to hotels standards. Keeping wash area clean at all times.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards. Respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests needs.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, satisfaction and organization of assigned work areas.
• Use cleaning chemicals according to OSHA regulations and hotel requirements.
• Adhere to all Health department, sanitation and safety regulations.
• Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
• Monitor usage of chemical and water to maximize consumption.
• Separate soiled bed linen/terry/food and beverage table line; bundle and document amounts of each bundle.
• Sort all stained /damaged items and determined status for rewash and discards; maintain continuous inventory of discards items.
• Remove all debris on floors after each sorting.
• Weight each bundle of soiled linen; place designated weights in the laundry machines.
• Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular items to be washed.
• Removed washed articles form the washing machine, when the cycle is complete. Inspect cleanliness and place in clean carts.
• Transport cart of washed linen to dryers and place in dryers accordance to load size. Set Dryers to designated times and temperatures for the particular articles to be dried.
• Remove articles from dryer when cycle is complete and place in clean linen carts. Transport cart to proper work area for finishing.
• Operate the folder and ironing machine. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stain articles.
• Fold clean articles and stack into designated amounts by type and size. Place stack in specified areas for distribution.
• Issue clean table linens and service towels / rags to Food and Beverage personnel.
• Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments.
• Operate dry cleaning equipment and use specified chemicals. Process and finish garments according to garments labels.
• Separate stained/damaged hotel uniforms and determine status of repair, re-cleaning or discard; maintain continuous inventory of discards uniforms.
• Maintain accurate poundage records of dry cleaning and laundry.
• Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor.
• Remove lint and debris from dryer filters and change filters.
• Transport trash containers to dumpster; empty and clean accordingly Adhere to recycling procedures.
• Breakdown and clean work areas/equipment.
• Use designated chemicals, supplies and equipment to clean laundry room floor.
• Restock chemicals for next shift as assigned.

Qualifications

• Fluency in English both verbal and non-verbal.
• Ability to count.
• Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follows directions thoroughly.
  • Understands guests service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.

Experience, Education, & Licensure:

• High School Diploma or equivalent.
• 1 year of experience.

Compensation : Base Pay Start Rate: $21.63/Hr. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

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