Job Description

Lead Technician – Smart Home Automation & Programming Location: Ho-Ho-Kus, New Jersey About Daisy At Daisy, we’re pioneering the future of smart spaces—making homes and offices more connected, comfortable, and joyful through technology. As the first national smart space installation and services company, we’re growing fast and are seeking a Lead Technician to own the programming, technical delivery, and client‑facing execution of our smart home systems. Why You’ll Love This Role As the Lead Technician, you will be the technical “go‑to” for our automation deployments. You will take ownership of programming, commissioning, system integration, troubleshooting, and final client-handover of projects (residential and/or commercial) using platforms like Control4 and Lutron (RadioRA2/RA2 Select or equivalent). In addition, you’ll mentor junior technicians, help refine processes, and ensure our installations meet our quality and scalability standards. This role offers both field work and remote configuration & service work. What You’ll Be Doing Develop, program, configure, test, and commission Control4 automation systems (lighting, AV, shades, integration with third‑party devices) Hold & maintain a valid Lutron RadioRA2/RA2 Select (or RadioRA) certification and execute programming/configuration of Lutron lighting/shade control systems Interface with clients, designers, contractors, and other stakeholders to scope system functionality, network/AV/automation requirements, and deliverables Troubleshoot and resolve complex issues in automation, AV, shading, lighting control, and networking environments Create system documentation, configuration backups, job‑site checklists, and handover materials Mentor and guide junior technicians/field installers; provide technical leadership on‑site and remotely Participate in site setup, rack buildouts, cable/low‑voltage terminations (as needed), and final system acceptance with clients Maintain remote access, monitoring, and service protocols for deployed systems; proactively support client systems for reliability and serviceability Stay up to date on smart home industry trends, new integrations, and automation best practices Adhere to company policies for safety, professionalism, and client satisfaction Required Qualifications Minimum 3 years of hands‑on programming experience with Control4 systems (automation, lighting/shade/AV integration) Valid Lutron Radiora3 certification Understanding of networking (IP networks, switches, routing, VLANs, remote access, VPN) as it pertains to smart‑home/automation systems Strong AV/lighting/shading/integration experience (residential or commercial) Excellent troubleshooting skills—hardware, software, networking, automation logic Strong client‑facing communication skills: able to explain technical details and deliver client training Self‑motivated, organized, and comfortable working both independently and as part of a team Valid driver’s license and willingness to travel to job sites (if local work is needed) Ability to work flexible hours (some evenings/on‑site commissioning may be required) Lutron motorized shading certification(s) Preferred Qualifications More than 3 years of experience (4–6 years) in automation/AV integration Additional certifications (e.g., Control4 Certified Programmer, CEDIA, Crestron, etc.) Experience in the high‑end residential market or commercial integration projects Experience managing or coordinating small teams or supervising field technicians Experience with monitoring/remote service platforms for smart‑home systems Familiarity with motorized shade/lighting control systems and third‑party integrations (e.g., KNX, Savant, etc.) Lutron Homeworks programming Company Purpose / Mission Mission: To enhance the human experience through smart spaces. Vision: To be the most beloved brand in technology services. Company Values Delight – We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve. Accountability – We are responsible, transparent, and committed to delivering on our promises. Innovation – We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other. Service – We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships. You – We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective. Additional Information We are a smoke, alcohol, and drug‑free environment. This includes our buildings, vehicles, and job sites, and/or when wearing our apparel. Please note: At this time, we are unable to sponsor work visas or consider candidates who require visa sponsorship now or in the future. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This is a remote position. #J-18808-Ljbffr Daisy

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