Job Description

CLIENT SUMMARY:

Chick-fil-A Reynoldsburg is owned and operated by Zach Mallare, who has been with the brand for over 10 years. From a young age, Zach has been passionate about more than the just incredible food at Chick-fil-A. He started his Chick-fil-A career in high school, grew through the ranks of the business, and first became an Owner/Operator in 2018 where he successfully ran the Chick-fil-A at Polaris Fashion Place Mall. In September of 2021, Zach opened Chick-fil-A Reynoldsburg, and has not only achieved great growth and success, but has also been able to employ a large and successful team. Zach loves developing his staff into better versions of themselves by consistently challenging his team to learn, grow, and succeed both personally and professionally while focusing on impacting results and building strong relationships. Chick-fil-A Reynoldsburg’s core values consist of connecting with their guests, achieving more than is expected, respecting each other, establishing a legacy, and seeking feedback (C.A.R.E.S). Zach strives to create an environment where everyone feels cared for and enjoys coming to work to produce crave-able food for their guests. Chick-fil-A Reynoldsburg is a place where people are known and cared for, a place of growth and impact for the team and community, and a place that strives for excellence in all that they do. Join this authentic team that creates remarkable experiences with genuine care. Join Chick-fil-A Reynoldsburg!

POSITION OBJECTIVE:

Chick-fil-A Reynoldsburg is seeking an Operations Director with the ability to provide operational oversight and strong leadership to its large team. This person will be in a leadership position where they will have the opportunity to lead, grow, and serve. This individual will have their hand in multiple aspects of the restaurant from managing a department to business planning and strategizing. The ultimate goal for this person is to work alongside other Leaders to play a key role in growing the business and holding the team accountable. This opportunity is far greater than “fast food” but is an opportunity for a key individual to impact the day to day team members and business functions of a Chick-fil-A restaurant. This leader will be intentionally developed, and long-term this individual will have the opportunity to serve as a top leader in an even larger capacity.

POSITION KEY RESPONSIBILITIES:

• Work in the operations overseeing and supervising daily systems and processes
• Enthusiastically lead and positively impact the team through mentoring, coaching, and building relationships
• Meet regularly with Directors for ongoing development and weekly leadership meetings
• Implementing and updating changes to systems and processes in order to improve team efficiency and guest experience
• Ensure high food safety scores and customers scores, and incorporate any learnings into training and coaching for team members
• Hold team members accountable to all Chick-fil-A standards, policies and procedures; ensure fair disciplinary action
• Provide clear, kind, and consistent communication and feedback
• Think strategically for the business; collaborating, adjusting, and propelling the business to reach goals
• Be a source of encouragement and positivity for the team, acting as a cheerleader and celebrating wins big and small
• Engage with, challenge, and motivate team members to accomplish difficult and hard to reach goals, while inspiring those around them to have fun and build life impacting relationships with team members and guests
• Uphold a culture of striving for excellence
• Meet regularly with Leadership Team and the Owner/Operator for continued training and personal development, as well as to execute the overall vision and grow the overall success of the restaurant
• Uphold the Chick-fil-A standards and policies

SKILLS & EXPERIENCE NEEDED

• Bachelor’s Degree preferred
• Proven leadership experience - have led and developed teams
• Organized, detail-oriented with a strong sense of follow through
• Results oriented and able to work in a very fast-paced, high-stress environment
• High emotional Intelligence; Passion for people and delivering world class service
• Spirit of authenticity, grit, empathy, and a strong work-ethic
• Systems thinker; innovator; problem-solver
• Effective communicator with the entire team
• Resourceful; has the ability to think and do ; go-getter
• High integrity and character
• Optimistic in adversity; a natural team cheerleader
• Demonstrates servant-leadership mentality
• Sense of ownership; self-motivated with a willingness and eagerness to learn
• Takes initiative; driven and hardworking individual with a growth mindset
• Ability to keep composure under high pressure and make decisions quickly
• Desire to care for and develop others. Strong relationship builder.

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