Job Description
GENERAL PURPOSE:
The Overnight Merchandise Stocker is dedicated to providing customers with a great shopping experience. This role involves greeting customers warmly, maintaining a tidy work area, and ensuring products are attractively displayed. The Stocker is key to responding to customer needs and performing various tasks throughout the store as necessary.
ESSENTIAL FUNCTIONS:
Prioritizes safety and follows safe practices at all times.
Maintains awareness on the sales floor to ensure a safe shopping environment.
Treats customers and associates with respect, and approaches all interactions with a friendly demeanor.
Assists customers with inquiries, manages merchandise, and operates the register as needed.
Greets every customer with a smile and a friendly 'hello'.
Responds promptly to customer service requests and resolves issues courteously.
Maintains cleanliness throughout the store, including sweeping, mopping, and sanitizing high-touch areas.
Follows the company's dress code and maintains a professional appearance.
Participates in organizing merchandise and ensuring it is presented according to company guidelines.
Quickly stocks and organizes newly received merchandise with a sense of urgency.
Understands loss prevention protocols to protect store assets.
Safeguards confidential information and handles transactions accurately.
Strives for efficiency in all tasks, maximizing productivity while adhering to best practices.
COMPETENCIES:
Effective Work Management
Business Understanding
Planning and Prioritization
Talent Development
Team Collaboration
Leading by Example
Effective Communication
Accountability and Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Excellent communication skills with a friendly and respectful attitude towards customers and team members.
Basic mathematical skills relevant to retail transactions.
PHYSICAL REQUIREMENTS/ADA:
Ability to use store equipment as needed.
Capable of standing, walking, and moving around the store for the duration of shifts.
Able to bend, squat, kneel, climb, carry, and reach as necessary.
May need to lift, push, and pull over 25 pounds occasionally.
Familiarity with janitorial equipment and other necessary stock supplies.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER:
This job description outlines the key responsibilities and duties for the position. It may not cover all aspects of the role and is subject to change at management's discretion.
Ross is an equal opportunity employer dedicated to building a diverse workforce. We hire based on skills and abilities and comply with all applicable discrimination laws.
The base pay for this role ranges from $18.28 to $18.78, depending on experience, location, and other relevant factors. This range represents just a piece of the overall compensation package, which may vary based on position and location. Ross Stores, Inc.
Job Tags
Shift work, Night shift,