Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator is the first point of patient contact and requires professionalism, accuracy, and efficiency to ensure smooth front-office operations, proactive patient engagement, exceptional service, and effective coordination with clinical teams.

Schedule: 5, 8-hour shifts per week: Monday – Friday during open clinic hours (7:00 am – 5:00 pm)

Location: 9709 3rd Ave NE, Seattle WA 98115

Primary Responsibilities:

• Manage patient check-in and check-out processes, including verifying insurance, collecting co-pays, and obtaining necessary documentation
• Greet and assist patients in person and over the phone with a professional and compassionate demeanor
• Conduct patient outreach calls to schedule appointments, including preventive care visits, follow up on care plans, and address outstanding needs
• Schedule, confirm, and reschedule patient appointments, ensuring accuracy in patient records
• Meet outreach, scheduling, and preventive care quality targets and measures
• Serve as a primary resource for resolving patient inquiries or concerns
• Ensure compliance with HIPAA and other healthcare privacy regulations
• Coordinate with clinical teams to ensure smooth patient flow and operational efficiency
• Maintain accurate records and update electronic health records (EHR) systems
• Support training and onboarding of new patient service staff members
• Generate reports and assist in operational improvement projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• 1+ years of general office experience

Preferred Qualifications:

• 1+ years of electronic medical record experience
• Experience in an outpatient clinic or similar healthcare setting preferred
• Previous health insurance knowledge
• Knowledge of insurance verification, medical terminology, and EHR systems preferred

Soft Skills:

• Excellent interpersonal and communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment.
• Problem-solving and conflict-resolution skills
• Proficiency with Microsoft Office Suite
• Ability to work both independently and collaboratively in a team environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

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