Remote IT HelpDesk Specialist Job at WalkMe, Remote

NXlYTFVTUWlsNEJnN01aTzNxWUR2QVRvclE9PQ==
  • WalkMe
  • Remote

Job Description

WalkMe is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! At WalkMe, we’re not just the leader in digital adoption, we started the digital adoption revolution – enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we’re changing how enterprises interact with their technology. So, if you’re looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, you’ll provide frontline support to employees across the organization, both on-site and remote. You’ll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.

What You’ll Be Doing:

  • Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
  • New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
  • Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
  • App Whisperer: Know your way around various apps the company uses.
  • Tech Trendsetter: Keep up with the latest software, hardware, and those pesky “Zero-Day” issues.
  • Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
  • Remote Rockstar: Support people working from home, traveling, or at other offices.
  • Video & Audio Ace: Sort out issues with video and audio conferencing.
  • Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
  • Team Player: Work with other teams and IT staff to solve problems.
  • Project Pro: Dive into longer projects and help with company-wide tools.
  • Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

What we’re Looking For:

  • IT Experience: 2+ years in IT support.
  • Mac & Windows Whiz: Strong skills in both platforms.
  • IDP Master: Know your way around tools like Okta and AzureAD.
  • Ticket Tracker: Experience with support ticket systems (e.g., ServiceNow).
  • MDM Expert: Knowledge of Kandji, Jamf, or In-Tune.
  • Network Know-How : Understanding of networking and security systems.
  • Office & Workspace Skills: Familiar with Microsoft Office and Google Workspace Admin.
  • Communication Champ: Experience with tools like Slack, Zoom, and MS Teams.
  • Super Smiley: A positive, helpful attitude is a must!
  • Organized & Reliable: Pretty self-explanatory!
  • Problem Solver: Good at figuring things out.
  • Talk the Talk: Great English communication skills.

Bonus Points If You Have:

  • Global Experience: Worked in a multicultural company.
  • Advanced MDM: Super skilled with scripting, rules, and policies in Kandji, Jamf, or In-Tune.
  • Hybrid IT Experience: Worked with SAAS, IAAS, and On-Prem environments.
  • Certifications: MCP, MCSE, MCITP, CCNA, VCP, etc.

Jobicy JobID: 122803

Job Tags

Full time, Work from home,

Similar Jobs

Dracut House of Pizza & Seafood

Dishwasher Job at Dracut House of Pizza & Seafood

 ...Job Description Job Description Dishwasher We are looking for a motivated Dishwasher to join our team! You will contribute to an...  ...service ware, as well as assist in maintaining clean work areas and restaurant equipment. You are great at managing multiple priorities... 

PRI Technology

Senior iOS Developer Swift UI Objective-C UI Kit X-Code Job at PRI Technology

 ...Job Description Job Description Senior iOS Developer Swift UI Objective-C UI Kit X-Code My name is Bill Stevens, and I have a new...  ...schedule will be hybrid, four days a week in the office and one day remote. This position will be paying a competitive fulltime salary... 

Assured Nursing

Travel Interventional Radiology RN - $2,486 per week Job at Assured Nursing

 ...Assured Nursing is seeking a travel nurse RN Interventional Radiology for a travel nursing job in Wilkes Barre, Pennsylvania. Job Description & Requirements ~ Specialty: Interventional Radiology ~ Discipline: RN ~ Start Date: 07/07/2025~ Duration: 13 weeks... 

Davita Inc.

Employee Events & Engagement Manager (Contract) (San Mateo) Job at Davita Inc.

 ...Experience working in a fast paced, high-profile environment and organizations *PlayStation offers a global hybrid office/remote working...  ...orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category... 

KellyMitchell Group

Data Analyst Job at KellyMitchell Group

 ...Job Summary: Our client is seeking a Data Analyst to join their team! This position is located in Haslet, Texas. Duties: Manage and support equipment and inventory across nationwide markets using SAP to ensure availability for growth and reliability Create...