Job Description

Senior Computer Operator

This position resides on the Computer Operations team in the Bureau of Operations Services within the Chief Information Office.

Duties:

• Operate print and post print processing equipment that produces output from various jobs submitted throughout the course of the day.
• Load, align, and configure print output (upwards of 50 lbs.) on printers, pre, and post print processing equipment, and use pallet jack to move inventory throughout the facility.
• Comply with post print processing instructions.
• Record, label, batch, and distribute printed output.
• Communicate with customers regarding the status of their print requests.
• Conduct quality control on printed checks, transport the approved checks to the mail center, and assist mail center staff with sorting and distribution.
• Adhere to security procedures and requirements regarding the storage, transportation, utilization, disposition, and accountability of secure stock.
• Communicate to supervisors when supply levels require replenishing.
• Perform regular cleaning and maintenance of equipment.
• Diagnose and resolve issues on the equipment and open support tickets when vendor assistance is required for resolution.
• Monitor job console and hardware diagnostic displays to ensure systems are operating efficiently and customer on-line transactions, batch programs and data transfers are properly executing.
• Initiate and monitor production jobs and communicate statuses to appropriate teams for resolution.
• Conduct physical checks of the facility to ensure the building is safe and secure.
• Serve as a help desk technician.

Minimum Qualifications:

Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.

No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.

For appointment to the Senior Computer Operator position you must have:

• A high school or high school equivalency diploma and one year of full-time experience in the operation of large scale/commercial printing equipment, a mainframe or medium to large server, multi-variable print production, or information technology related activities.

Competitive Qualifications:

You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 56.2, 70.1 and or 70.4 of the Civil Service Law.

Transfer:

For 52.6, 70.1, or 70.4 transfer to a Senior Computer Operator, salary grade (SG)-14, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-12 or above.

Appointments via transfer must not result in second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website:

Career Mobility Office GOT-IT (ny.gov)

55b/55c Program appointment:

This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)

Additional Comments:

Knowledge, skills, and abilities:

• Must be able to lift 50 lbs.
• Possesses excellent interpersonal skills; ability to communicate with tact and diplomacy, both orally and in written format with peers, management, vendors, technical staff, etc.
• Demonstrates ability to work in a team environment, willing to take direction, as well as work independently.
• Demonstrates ability to maintain production requirements while ensuring quality control standards are continually maintained.
• Knowledgeable in Microsoft Office and Teams.
• Demonstrates reliability and dependability under varying shifts and conditions.

Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.

OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:

• A state pension with vesting after five years' service
• Comprehensive medical, dental and vision insurance available to all employees and their dependents
• Flexible spending accounts for dependent and health care
• Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
• Public Service Loan Forgiveness (PSLF)
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• Holiday and paid time off
• Shift and geographic pay differentials
• A committed continuous learning environment
• Informational Brown Bag sessions
• Wellness at Work Programs to promote employee health and wellness
• OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
• And much more

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