Service Dispatcher Job at Hammes Staffing, Charleston, SC

NGlMT1h5Y25sWTFrNDhoQjNxSUR1Z0hycUE9PQ==
  • Hammes Staffing
  • Charleston, SC

Job Description

Job Description

Job Description

Are you highly organized, love helping people, and thrive in a fast-paced environment? We’re looking for a Dispatcher/CSR to join our plumbing team on James Island! In this key front-line role, you’ll keep our maintenance agreements running smoothly, support our technicians in the field, and deliver top-tier customer service — all while working with a team that treats each other like family.

As part of our Service Department, you’ll be the go-to person for scheduling, updating records, and keeping customers informed every step of the way. Every call you take and schedule you manage helps keep homes and businesses flowing smoothly!

What You'll Be Doing:

  • Answer and direct inbound calls with professionalism and a positive attitude
  • Schedule residential plumbing maintenance visits with available technicians
  • Support the dispatcher with daily service call coordination and coverage
  • Verify and update customer info during every interaction
  • Create accurate service tickets for incoming demand service calls
  • Call customers when technicians are en route and notify them of any delays
  • Mark service calls as “delayed” or “completed” in our system with correct details
  • Keep ServiceTitan updated — accuracy matters!
  • Help coordinate commercial plumbing maintenance with support from dispatch
  • Make “Happiness Calls” after technician visits to ensure satisfaction
  • Assist with other tasks and projects as needed by the Service Manager

What Makes You a Great Fit:

  • Friendly, organized, and detail-oriented
  • Excellent communicator — both with coworkers and customers
  • Comfortable juggling priorities, especially during peak seasons
  • Familiarity with ServiceTitan or similar scheduling software (a plus!)
  • Experience in the plumbing, HVAC, or home services industry preferred

 

Company Description

Company Description

Job Tags

Similar Jobs

Uber

Senior Product Manager, Maps Eater & Merchant Location (Sunnyvale) Job at Uber

Join to apply for the Senior Product Manager, Maps Eater & Merchant Location role at Uber 3 days ago Be among the first 25 applicants Join to apply for the Senior Product Manager, Maps Eater & Merchant Location role at Uber Get AI-powered advice on this job...

United Health Services

Clinical Dietitian Job at United Health Services

Position Overview United Health Services (UHS) is seeking a Clinical Dietitian to provide evidence-based nutritional care for patients...  .... When life gets tough, were here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and... 

@the Grounds

Housekeeping/Janitorial Team Job at @the Grounds

 ...Housekeeping/Janitorial Staff Salary: $17.00 Type: Part-time (Non-exempt) position, flexible hours POSITION SUMMARY:...  ...experience High school diploma/GED required Willingness to work early morning or late-night shifts Ability to work well under minimal... 

Warner Bros. Discovery

Producer, CNN VOD Streaming Job at Warner Bros. Discovery

 ...CNN is seeking a Producer for its new streaming service. The ideal candidate demonstrates exceptional editorial judgment, creative storytelling instincts and advanced video editing abilities to help create compelling content for a new direct-to-consumer platform. The Producer... 

BJC HealthCare

Pediatric Dentist - St. Louis Children's Hospital in St. Louis, MO Job at BJC HealthCare

 ...dentistry. Responsibilities Observes, evaluates, and applies knowledge of dental skills to provide optimal patient care. Diagnoses amd renders appropriate dental care to patients. Fulfills dental consulting requests. Records all procedures and pertinent information...