Job Description

Manager’s Notes:

1. This position is hybrid. Can you please tell me how many days of the week is in person? 2 days onsite / 3 days remote
2. Can the DoE provide a list of the top 3-5 qualifications a technical writer has to have in order to be considered for the position? 5+ years in information technology, software or related industries, research experience interviewing subject matter experts to gather information, ability to explain complex concepts in simple, straightforward language, and strong command of grammar, punctuation, and consistent use of style guides and formatting protocols
3. Other than MS Office, are there any specific software tools or platforms in which the Technical Writers must be proficient (e.g., Smartsheet, Jira, HPQC)? In addition to MS Office products, technical writers should be proficient with JIRA/Confluence and Lucidchart
4. Duration: 36 Months, extension possible based on needs and performance

OUTLINE OF RESPONSIBILITIES

• Communicate and collaborate with various stakeholders to capture information, define business needs and document functional and technical requirements ensuring alignment with program and project goals.
• Review, Interpret and edit information gathered from multiple sources including Business Requirements Documents, technical documents, project scopes, deliverables, spreadsheets, reports, plans, schedules, specifications and other documents to validate and transfer information into corresponding contracting and procurement vehicles.
• Evaluate information to reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Serve as a conduit and liaison between the business units and technology teams, translating needs between various
• stakeholders at various levels in and outside the organization.
• Develop requirements specifications according to standard templates, using natural language, for medium to enterprise-level systems.
• Adhere to best practices for document organization, version control, and accessibility to ensure efficient knowledge sharing across departments.
• Support the development of knowledge bases and internal portals for easy access to technical materials.
• Ensure all documentation aligns with CLIENT policies, legal regulations, and compliance requirements.
• Work effectively with cross-functional teams to meet project goals and deadlines, particularly in an environment of uncertainty or ambiguity.

MANDATORY MINIMUM QUALIFICATIONS

• The successful candidate must have minimally achieved the following level of experience:
• Minimum 5+ years of Experience of technical writing or business analysis experience
• Minimum 5+ years of Experience working with MS Office products such as MS Project, MS Access, Visio, PowerPoint, Excel and Word.
• Minimum 5+ years of Experience in information technology, software or related industries

PREFERRED QUALIFICATIONS

• Prior public sector, government technology or education industry/project experience
• Excellent oral and written communication skills; ability to communicate credibly and confidently at all levels in the organization, especially on technical issues to a non-technical audience
• Ability to synthesize complex information and present it in a clear, concise format
• Detailed and process-oriented
• Bachelor’s degree in computer science from an accredited college, or related degree

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