Pay rate: 31.25/hr
6-month contract with possible extensions
Onsite!
The Analyst is responsible for executing critical components of the Case Management process: quality assurance, case development, case auditing, and case settlement. As the lawsuit reaches new milestones, the Analyst will contribute to one of the phases of the case management process. Success in this role is measured by the completeness of our client’s documentation, data collection, data representation, and how engaged our clients are leading to minimal fall out rates.
DUTIES AND RESPONSIBILITIES
● Execution of daily client preparation, tasks, meetings, follow ups, and auditing.
● Conducts quality assurance tasks assigned based on the phase of the case and claims made on behalf of the client.
● Completes inbound and outbound calls with clients to obtain additional details, complete documentation/questionnaires, and provide settlement status updates.
● Files, tags, and audits client documentation in accordance with standard operating procedures.
● Gathers and interprets data to develop actionable next steps that will optimize case results.
● Contributes to audit projects pre and post settlement to assist in maximizing client’s financial recovery.
● Works with external partners such as experts, appraisers, and contractors to validate and maximize client’s claims.
● Submits client’s case filing, and questionnaires prior to court set deadlines.
● Attends and hosts community events for leads and clients.
● Supports Community Outreach needs such as fielding phone calls, taking 1:1 appointment, and supporting weekly events as needed.
● Perform other duties as required/assigned. This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that may be required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
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