Job Description
Job Description
A premier Oil and Gas company is seeking a Helpdesk Support Analyst to sit onsite at their office in Birmingham, AL. This person will be responsible for providing 100% phone support for 10K+ users across multiple locations. They will be responsible for working through tickets coming through Jira and resolving a variety of medium to more complex technical issues. Some of the common issues they will resolve will be around password resets, remote access issues, troubleshooting MS application related issues, Active Directory, Citrix, and network connectivity issues. The candidate needs to have great customer service, go getter attitude and comfortable working in a fast-paced environment. Based on knowledge and years of experience, this position offers a pay range of $18-20/hr.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
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Skills and Requirements
3+ years experience in a help desk/phone support role
3+ years of hands on in an IT troubleshooting environment
Hands on experience supporting Active Directory (password resets, setting up new users, editing user credentials, etc.)
Experience supporting and troubleshooting Windows 10/11
Experience supporting MS Office Suites products
Experience troubleshooting hardware and software issues
Excellent customer service experience/attitude
Strong written and verbal communication Previous O&G industry experience
Experience troubleshooting remote access issues (2 Factor authorization)
Previous experience working with a ticketing system (Remedy, Jira, etc.) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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