Salesforce Program Manager/Administrator Job at Softworld, a Kelly Company, Glen Burnie, MD

NENMSVh5d3JrWUppN2M1TzFLVUh0d1R0cWc9PQ==
  • Softworld, a Kelly Company
  • Glen Burnie, MD

Job Description

Job Title : Salesforce Program Manager/Administrator


Job Location: Glen Arm, MD 21057


Onsite Requirements:

  • Certified Salesforce Administrator with at least 5 years of Salesforce Admin experience
  • Sales Cloud a must, Service Cloud and Marketing Cloud preferred
  • Business Process Management experience

Job Description:

RESPONSIBILITIES:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
  • Sandbox environment management.
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
  • Create a platform roadmap and define priorities, coordinating with stakeholders. Own the communication of any platform changes to end users and stakeholders.
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
  • User support tickets.
  • Monitor and improve user adoption.
  • New user and ongoing user training.
  • Technical documentation Data management to improve Salesforce data quality, implementing rules and automation as needed.
  • Working with integrated applications including or similar to Conga, DocuSign, Marketing Cloud Account Engagement, Geopointe, Duplicate Check and other AppExchange packages.
  • Assist in the evaluation of AppExchange tools for feasibility and impact.
  • This is a solo admin role. Should be comfortable relying on consultants, Trailhead and Salesforce support, and the Salesforce User Community for help and troubleshooting.

QUALIFICATIONS:

  • Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud. Service Cloud or Marketing Cloud experience a plus.
  • Trailhead Badges/Super Badges.
  • Certified Salesforce Administrator.
  • Business Process Management experience in designing scalable, best practice solutions.
  • Interact regularly with global business units to understand business needs and translate them into functional and technical requirements.
  • Translating requirements into technical solutions.
  • Training end users and key stakeholders and responsive to questions.
  • Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
  • Experience with Data loader, Excel, and export, manipulation, and import of data.
  • Experience with data management, cleansing of data using de-duping tools, and Excel.
  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Platform Developer.
  • Experience with integrations of Salesforce and another system, using an integration platform like Jitterbit, Scribe, or Informatica. Preferably integrating with an ERP system. Experience with Epicor integration a big plus.
  • Demonstrates continued personal/professional development and active in the Salesforce community.
  • Apex coding skills, ability to create and maintain triggers a plus, not required.

  • **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
  • This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Job Tags

For subcontractor,

Similar Jobs

Navy Federal Credit Union

Insider Threat Analyst IV (Data Loss Prevention) Job at Navy Federal Credit Union

Overview As a Senior Data Loss Prevention Analyst, you will play a critical role in leading the analysis and investigation of escalated DLP alerts and events, ensuring that sensitive data is protected in alignment with Navy Federals security policies and regulatory... 

Rodolph Brothers, Inc.

Climbing Arborist Job at Rodolph Brothers, Inc.

 ...employees that are employed year-round (due to our extensive commercial snow removal operation). We currently have 4 ISA certified arborists on staff, and we are searching for another climbing arborist to fit the needs of a strong team environment within the Tree Care... 

TELUS International

Work From Home (在家工作) Job at TELUS International

WORK LOCATION: Within ChinaWORK HOURS: Flexible hours and scheduleLANGUAGES REQUIRED...  ...Search Analyst - An exciting work from home opportunity related to Music, Video,...  ...quality and relevance of online content and research.This is a freelance, independent contractor position.

Appen

Social Media Evaluation for Hungarian Speakers in Hungary Job at Appen

 ...page and click the Submit Application button to create your account. Dont miss the chance to earn extra income working from the comfort of your own home. This is a great opportunity for you and your friends! Work from home with flexible hours You can work on our... 

Lowe's

Merchandising Service Associate - Plant Service Lead Job at Lowe's

Your Impact All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products...  ...Lowes Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer...